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Forum Discussion
Orbi CBR750 random outages
Not consistent but at random times I'm losing internet connection. The connection does NOT drop on the modem/router though, it still shows the status up. ISP has come out multiple times (4th was to...
I can't even view the event log. Its blank, eventually it updates, but sometimes it takes awhile. I dunno *shrug*
ISP is cox. The problem with removing the splitter is it removes the ability to access the cable tv, we only have the 1 cable for both internet and tv. I will give that a try later tonight though once the children are in bed and won't be upset about TV being gone.
Is the FW version v.4 on the CBR?
How was the FW updated on the CBR? Via Orbi app or CBRs web page using a wired PC and web browser?
Is Armor, SPC or Traffic Meter enabled on the CBR?
Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
Factory reset the Orbi router and power it off for one minute. Then power ON the Orbi router and walk thru the setup wizard again using a wired PC and a web browser.
Press the back reset button for 15 seconds then release.
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
https://kb.netgear.com/000062081/How-do-I-erase-the-configuration-settings-on-my-Orbi-WiFi-System?
Firmware is V4.6.14.4_2.3.12
I'll look into doing a factory reset. If not, the tech will be back tomorrow late afternoon to try with an ISP router to see if we can duplicate it with ISP provided.And then there are times like this where this happens, the internet doesn't FULLY go down but upload tanks:
https://www.speedtest.net/result/14430530790
Parental controls on, but not the others.Also slightly confused with this statement
"I would power OFF the ISP modem for 1 minute. Factory reset the Orbi router and power it off. Power ON the ISP modem and let it sync. Then power ON the Orbi router and walk thru the setup wizard again using a wired PC and a web browser.
Press the back reset button for 15 seconds then release. "
CBR750 is a router/modem combo so no ISP modem.