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Forum Discussion
ORBI CBR750 requires manually releasing/renewing the IP
I have Netgear Orbi CBR750 with RBS750 satellite. I own this for two month now. Four days ago, it started dropping internet every 1.5 hours. Rebooting the router would bring the internet back. I ...
I called support today again. The support person reviewed the case and tried to contact Tier 2 support for 40 minutes. After that, I was told to drop a call and wait for a callback within the next two hours as Tier 2 is very busy. One more hour wasted, no solution to the problem.
No one called me back during the day.
I called Amazon, and they agreed to take the item back but charging me $81 restocking fee. I think I will go for it. I can't afford to spend more time with support figuring out this problem.
I purchased another modem today, this time I bought whatever is in Xfinity supported list. And I purchased Asus router. Hoping this will work.
Did you buy a different modem/router combo? Any idea if netgear will refund if I purchased directly?
- We switched to verizon fios and they actually have there own orbi type router/satellite combo with wifi 6. Works wonderful. Very stable with great speeds. 900 up and 900 down. I purchased the orbi directly from netgear.com and they would not entertain a refund even though after 5 months it became unstable. They only wanted to send me an Rma replacement which was just as unreliable. I will never purchase from them again unfortunately. Ive had multiple orbis over the years with no issues and I am also an IT technician so i am more than capable of diagnosing and fixing hardware.
- I got my Orbi in late November, so within the warranty period. Think I have a chance?
- They're customer service is all over seas and very difficult to deal with due to the time difference. Best of luck with that. I gave up. Had to take a loss in order to save my sanity. If anyone ever asks me to recommend them any type of networking solution I cannot comfortably recommend netgear anymore unfortunately. Instead of owning up or admitting they have a faulty product/firmware whatever is causing this issue they put it on the customer and in turn lost alot of loyal customers. Reviews of this product are flooded with complaints and issues on amazon and other retailers that sell this product. They wouldn't even acknowledge that this product has numerous posts on netgears own forum with people who are having all sorts of issues with this model when I spoke to a representative. They should offer us some type of credit or resolution to all the people like us who payed $500+ for a product which is now worthless and unreliable. Im sure once someone reports this to consumer protection agency they will finally do something to actually help the customer instead of trying to sell them on a extended support plan. ✌🏽
I ended up bying Motorola MB8611 modem and ASUS WiFi 6 Router (RT-AX3000). Netgear support is horrible. I calculated total of 14 hours spent on the phone without any luck. Support people just try some lame steps, and than they promise you to call later. And than they call later, and do some more lame steps. From my experience, none of the support people understood the issue in depth - even tier 2 support. The only difference for tier 2 guy was that he used TeamViewer to remotely access my laptop.
- Thank you both for the background, I’m trying to determine my next steps. Maybe a new FW update will come out soon?
ALL users need to make contact with NG support if your having FW problems with your CBK systems. NG support or engineering do not visit or post in forums or make anyone aware here of future updates.
https://my.netgear.com/support/contact.aspx
rmarcare wrote:
Thank you both for the background, I’m trying to determine my next steps. Maybe a new FW update will come out soon?is reverting back to FW v3 a viable option that actually resolves the intermittent wifi issues?
Not officially supported.
However you can try this:
Not sure if that would work or last as the CBR would problaby auto update back to v4.
