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Forum Discussion
ORBI CBR750 requires manually releasing/renewing the IP
I have Netgear Orbi CBR750 with RBS750 satellite. I own this for two month now. Four days ago, it started dropping internet every 1.5 hours. Rebooting the router would bring the internet back. I ...
Did you buy a different modem/router combo? Any idea if netgear will refund if I purchased directly?
We switched to verizon fios and they actually have there own orbi type router/satellite combo with wifi 6. Works wonderful. Very stable with great speeds. 900 up and 900 down. I purchased the orbi directly from netgear.com and they would not entertain a refund even though after 5 months it became unstable. They only wanted to send me an Rma replacement which was just as unreliable. I will never purchase from them again unfortunately. Ive had multiple orbis over the years with no issues and I am also an IT technician so i am more than capable of diagnosing and fixing hardware.
- I got my Orbi in late November, so within the warranty period. Think I have a chance?
- They're customer service is all over seas and very difficult to deal with due to the time difference. Best of luck with that. I gave up. Had to take a loss in order to save my sanity. If anyone ever asks me to recommend them any type of networking solution I cannot comfortably recommend netgear anymore unfortunately. Instead of owning up or admitting they have a faulty product/firmware whatever is causing this issue they put it on the customer and in turn lost alot of loyal customers. Reviews of this product are flooded with complaints and issues on amazon and other retailers that sell this product. They wouldn't even acknowledge that this product has numerous posts on netgears own forum with people who are having all sorts of issues with this model when I spoke to a representative. They should offer us some type of credit or resolution to all the people like us who payed $500+ for a product which is now worthless and unreliable. Im sure once someone reports this to consumer protection agency they will finally do something to actually help the customer instead of trying to sell them on a extended support plan. ✌🏽
- Thank you both for the background, I’m trying to determine my next steps. Maybe a new FW update will come out soon?
ALL users need to make contact with NG support if your having FW problems with your CBK systems. NG support or engineering do not visit or post in forums or make anyone aware here of future updates.
https://my.netgear.com/support/contact.aspx
rmarcare wrote:
Thank you both for the background, I’m trying to determine my next steps. Maybe a new FW update will come out soon?is reverting back to FW v3 a viable option that actually resolves the intermittent wifi issues?
Not officially supported.
However you can try this:
Not sure if that would work or last as the CBR would problaby auto update back to v4.
