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Cdhappz's avatar
Cdhappz
Aspirant
Jan 16, 2022

Orbi cbr750 wifi disconnect/reconnect

So after the new firmware the speed tests have increased back to normal speeds. I however was experiencing a separate issue. My internet was still unstable. Meaning randomly I would get a connected but no internet message on my galaxy s21. Also my family would have major issues using FaceTime on their iPhone. I finally traced the issue to my Samsung TV! Here's the issue and I suspect others may have this problem. The orbi does not have separate selections for 2.4 and 5ghz networks, the router decides internally which device goes on what network. My brand new Samsung smart tv according to samasung operates on the 2.4ghz wifi but when I checked in the orbi it was connected to the 5ghz connection. On the Samsung forums it is stated it is possible to connect to the 5ghz network but you need to connect to the 2.4ghz for stable function. So since I can not do that thanks to the orbis fantastic programing(heavy sarcasm) I have disabled my internet connection through the TV itself and have bypassed it with a firestick. While I'm happy I was able to work around this issue cheaply I am unhappy I had to do this at all. As much as I love the orbi some of the features are not great from a software standpoint and need improvement. Hope this helps others and I will be starting a separate thread for this issue in hopes others might be saved from weeks/months of frustration

4 Replies

  • plemans's avatar
    plemans
    Guru
    Jan 17, 2022

    If your tv didn't have 5ghz, it wouldn't be able to connect and wouldn't work. 

    5ghz is much faster and suffers from less interference. 

    If the tv doesn't work well on 5ghz because of something samsung did, thats on samsung. the 5ghz band is literally designed for higher bandwidth/less interference. 

    • Cdhappz's avatar
      Cdhappz
      Aspirant
      Jan 17, 2022
      Samsung TVs do not support 5ghz connection. There is no separate network selection with the orbi routers and the routers software determines which network the device goes on. When I go into the router login and look at what network the TV is on it is on the 5ghz network for whatever reason. As soon as I remove this device my entire network operates as designed without issue. So unless you have a better explanation I don't know what else to say.