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Forum Discussion
FURRYe38
Mar 09, 2020Guru - Experienced User
Orbi Firmware v3.2.10.11 seen on your RBRs FW update check page?
Just curious if anyone out here in the public forum are seeing this version pop up as available on there RBRs web page? IF so, please post what version of FW you currently have loaded. Up to y...
- Mar 20, 2020
Problems seen on v10.11 since 3/9 have been addresses and fixed by NG. They reported that it was something having to do with there cloud systems. v10.11 FW was put back up on there auto update servers for users to download as of 3/19. These problems have been resolved.
If users are noticing any futher problems please make a new post about it or contact NG support.
Enjoy.
FURRYe38
Mar 17, 2020Guru - Experienced User
I'm not defending them. Trying to help users get there systems back up and running in mean time. There is a working solution. Use it.
Router mfrs don't communicate anything when it comes to FW and there development and release. Good Luck in getting that from any router mfr. Just because I and others are NOT having problems doesn't mean we don't care either.
If your so upset, make contact with NG support or return the system and find something else. Nothing else anyone here in the forums can do. This has to be handled by NG.
In mean time, users will have to wait. We all do hope a fix comes soon.
Good Luck.
computim
Mar 17, 2020Luminary
Furry - You say there is a working fix? I've attempted all as have many others and the fix does not fully resolve. The issue still persists as indicated in my logs to engineering. They have confirmed that that last firmware pushed caused an issue that downgrading will not address. Just becasue you are not experiencing doesn't mean other are having a good experience. Everyone appreicates the attempts to resolve and the shared information. However, if the fix was so simple why hasn't NG pushed a new firmware. This is not about you this is about a community of impacted customers. NG really needs to provide the resolution here.
Tim
- FURRYe38Mar 17, 2020Guru - Experienced User
This is the only work around currently that others are posting that is helping there systems get back to stable state:
computim wrote:Furry - You say there is a working fix? I've attempted all as have many others and the fix does not fully resolve. The issue still persists as indicated in my logs to engineering. They have confirmed that that last firmware pushed caused an issue that downgrading will not address. Just becasue you are not experiencing doesn't mean other are having a good experience. Everyone appreicates the attempts to resolve and the shared information. However, if the fix was so simple why hasn't NG pushed a new firmware. This is not about you this is about a community of impacted customers. NG really needs to provide the resolution here.
Tim
- computimMar 17, 2020Luminary
I can confirm that the blocking the upgrade path only prevents the upgrade.. However, the lower firmwares do not address the issue that was created due to the last firmware update that created the issue. This has been confirmed with the NG engineering team and that is why they have not recommended as a fix.
- FURRYe38Mar 17, 2020Guru - Experienced User
Its not a fix, its a work around. It's helping those to get there systems back to more stable state.
computim wrote:I can confirm that the blocking the upgrade path only prevents the upgrade.. However, the lower firmwares do not address the issue that was created due to the last firmware update that created the issue. This has been confirmed with the NG engineering team and that is why they have not recommended as a fix.