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Forum Discussion
FURRYe38
Mar 09, 2020Guru - Experienced User
Orbi Firmware v3.2.10.11 seen on your RBRs FW update check page?
Just curious if anyone out here in the public forum are seeing this version pop up as available on there RBRs web page? IF so, please post what version of FW you currently have loaded. Up to y...
- Mar 20, 2020
Problems seen on v10.11 since 3/9 have been addresses and fixed by NG. They reported that it was something having to do with there cloud systems. v10.11 FW was put back up on there auto update servers for users to download as of 3/19. These problems have been resolved.
If users are noticing any futher problems please make a new post about it or contact NG support.
Enjoy.
cruisencode
Mar 17, 2020Apprentice
FURRYe38 wrote:I'm not defending them. Trying to help users get there systems back up and running in mean time. There is a working solution. Use it.
Router mfrs don't communicate anything when it comes to FW and there development and release. Good Luck in getting that from any router mfr. Just because I and others are NOT having problems doesn't mean we don't care either.
If your so upset, make contact with NG support or return the system and find something else. Nothing else anyone here in the forums can do. This has to be handled by NG.
In mean time, users will have to wait. We all do hope a fix comes soon.
Good Luck.
All I am saying is that a lack of communication around a botched firmware that is causing major issues for many people at the worst possible time is simply unacceptable. Providing simple status updates to us is all we're asking.
Oh, and I have already contacted NG support, contacted the guy on this forum that did nothing and provided no information, and have installed the 3.1 firmware (and even managed to block the auto upgrades). I did all of this despite the lack of communication from NG. It sure would have been nice to have NG actually give us a working solution instead.
In the meantime, enjoy your working router and please understand where the rest of us unlucky ones are coming from.
FURRYe38
Mar 17, 2020Guru - Experienced User
cruisencode I totally understand. Trust me, I get and and understand everyones concern and feelings. I have had my feelings up and down since I got Orbi as well. How would you feel if you couldn't use the Orbi AX in router mode since you first bought it as it caused BAD NAT status on your game consoles. I've been dealing with this since day ONE and could only use it in AP mode up until v10.11 arrived. I'm with you on how it feels man.
Been working in forums for quite a while know so i've seen many things, including repeated bad FW releases. I do wish there was more communication. I've been asking as well on everyones behalf. Even submitted a bug report first day as well. I also don't want to push too much as, again, NG is aware of this and during this crap time frame with the CD19 mania running around and it's impacting business as usual, I dont' wanna push where pushing isn't needed or desired. Pushing too much right now isn't going to yield anything. There are some legalities that probably prevents NG from communicating as well. They know about. Lets let them figure this out. I'm here to help users as best as I can to get back to stable. Thanking other users for there help in this is important as well.
All we can do is be patient and try the work around solutions to get your systems back to stable for now. For those that have the ability to return there systems, this you'll need to consider.
cruisencode wrote:
FURRYe38 wrote:I'm not defending them. Trying to help users get there systems back up and running in mean time. There is a working solution. Use it.
Router mfrs don't communicate anything when it comes to FW and there development and release. Good Luck in getting that from any router mfr. Just because I and others are NOT having problems doesn't mean we don't care either.
If your so upset, make contact with NG support or return the system and find something else. Nothing else anyone here in the forums can do. This has to be handled by NG.
In mean time, users will have to wait. We all do hope a fix comes soon.
Good Luck.All I am saying is that a lack of communication around a botched firmware that is causing major issues for many people at the worst possible time is simply unacceptable. Providing simple status updates to us is all we're asking.
Oh, and I have already contacted NG support, contacted the guy on this forum that did nothing and provided no information, and have installed the 3.1 firmware (and even managed to block the auto upgrades). I did all of this despite the lack of communication from NG. It sure would have been nice to have NG actually give us a working solution instead.
In the meantime, enjoy your working router and please understand where the rest of us unlucky ones are coming from.