Orbi Firmware v3.2.10.11 seen on your RBRs FW update check page?

computim 

I think most users may take my post out of context. I've have always been supportive of users and my intent it to help users get there problems resolved to the point where if we can't then users need to follow up with NG official support as we have exhausted our troubleshooting resources. We are all here to help each there. It's call seamless support. Something I learned a long time ago. Most of you wouldn't understand. I post until I see fit that all and ended. Don't be bothered by this. This is how I work and I'm not changing. 

You forget that some users are the ones that are antagonistic when it comes to there posts. There post show fustruation, anger and hostility. I understand this as well. Not my first rodeo. They also show that they don't understand as well. I'm not the one posting or have I ever done that. Please do not take my posts out of context. I will relent on if posts do get too uncivil going forward, i will stop posting "Good Luck" and I will report such behavoirs to NG forum moderators to take action. Which I have already done. 

Some users only see what goes on, on the face front, some do not know or understand what goes on behind the scenes. Users do not understand how router development and research go in regards to FW development and such. I understand that users want something fixed and fixed now when problems appear. It doesn't happen that way. Fixes do not happen over night. It does take time so user do need to who some patients. Alot of the time, its not FW related. Which is why we have to troubleshoot the problem first to see if it is or not. Were helping NG out here some. When It comes to problems being found, I'm also here to help find solutions or work arounds so that users can keep using there stuff. Do not take this wrong as "champion for NG". I'm trying to help find the real areas of the problem, troubleshoot, find a fix or resoultion if possible for the users, if not, then direct users to NG support and or if I believe the problem is of crictial importance, make contact with NG on behalf of the users in the forum to make NG aware and effect progression of the problem so that NG can start looking in to it.  Users do not have to accept help from forum users as well. In these cases, they should be contacting NG support directly. Avoid posting in forums and not waste time in getting help or information for those who don't want forum help. 

If you don't think i'm in the same boat as the rest of you, well thats fine and all but I've had Orbi AX since last year and haven't been able to use it in router mode at all, due to a bug in FW that causes game consoles to report NAT incorrectly. I have two consoles under 1 roof and game regularly. So I haven't been able to use Orbi AX to it's fullest up until v10.11 came out when it has corrected having 1 console connected and reporting NAT correctly. So I do get everyones frustration when it comes to not having something working as expected. 

The amount of time for responce to getting anything fixed has been standard across most if not all router Mfrs. Ive seen issues not even get fixed at all with other Mfrs. It varied and a mixed bag. There are legalities as well. It's NGs business and its up to them to run it how they see fit. And with unexpected world wide events like this virus thing happens which is unforutuneate, it is causing delays across the board. We are a global economy. We all have to be patient now as this is going to impact everything. So users need to be patient is all. It's all we can do. It's up to NG to communicate with users and how they communicate. Users need to make contact and stay in contact. "Be a squeeky wheel, they get the oil." 

So lets move foward now on this and let us all look forward to NG getting this fixed. Thank you for posting about your experiences with NG support. Thank you for sharing. Shows there is some progress. Hoping something gets worked out soon for everyone. 

Good Luck.