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Forum Discussion
ORBI Frequent disconnects
What is going on with the intermittent disconnects? Was working great for first 3 months, there were no new devices or significant changes to the system. A couple of months ago the Orbi RBR750 was di...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS🛰️ to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰️
What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch.
latest firmware V4.6.11.1
-ISP is rock solid, SHAW been with them for 10+ years and run business internet.
-Modem = Hitron CODA-4582, replaced 3 years ago, working fine and easily manageable.
-2.4ghz is already set on ch1 (least populated)
-5ghz is ch48 (least populated)
location of satellite is fine and within parameters. majority of devices run on main room router anyway. neighbouring wifi is inconsequential, no newcomers.
Orbi made things complicated on its own, everything was working just fine for a few weeks. Slowly but surely it got worse. Now orbi router fumbles its internet connection 12 times a day.
Network has been restarted many times.
Hello RyMun,
Welcome to the NETGEAR Community!
I understand that you are having connectivity issues with your RBR750. Changing your RBR750 to router mode has been proven to fix interim disconnects in similar cases. Please change your RBR750 to AP mode to resolve your interim disconnection issues.
Below I have included a guide on how to change your RBR750 to AP mode:
https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point
Please keep me updated on the progress of this issue!
Best,
Kevin
Community Team
