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Forum Discussion
garrymwarren
Jun 30, 2021Aspirant
Orbi Installation problem
I have been trying all day to set this up and i have hit a brick wall I currently own a Nighthawk X6 but wanted to go for the Orbi so that I wouldn't have to use extenders and different passwords M...
garrymwarren
Jul 01, 2021Aspirant
Thanks for the advice
I will and can direct wire the orbi to my PC so will have a go at the manual set up.
will let you know the results later
FURRYe38
Jul 03, 2021Guru - Experienced User
Any progress on this?
- garrymwarrenJul 03, 2021Aspirant
None at all
I am very frustrated with it now. I have returned the orbi and got a replacement and it's exactly the same, so it's not the product its something that it doesn't like here.
So with the app set up everything is fine until it tries to connect to the internet. I believe the term the app uses says Checking Cables. Anyway it fails at this point and gives the option for advanced set up and to place the ISP user name and details into the system. In theory this should work, but after inputting the details, the app says its working it's magic, but a few seconds later it once again cannot connect to the internet.
So Connecting it wired to my PC allows me to log in to the router and place these details in manually, but once again when the system updates there is no internet.
The network is found and all of the components connected to the network are showing, but internet connection is not happening
Plugging my Nighthawk back into the the modem and hey presto I have internet again.
So there is something that the orbi and my BT openreach modem do not like about each other I guess
- FURRYe38Jul 03, 2021Guru - Experienced User
Can you have the ISP modem handle the ISP account information then let the modem and RBR use normal DHCP connection between each other?
Any chance of the ISP supporting a different brand modem?
- garrymwarrenJul 03, 2021Aspirant
I would certainly try to do the modem / isp connection if I knew how to do it. It sounds reasonable to me
I guess trying a different modem is an option, but I may need to call netgear. I must say though that i am sure that this BT modem should work with it