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Forum Discussion

DougOr's avatar
DougOr
Aspirant
Jun 28, 2023

Orbi keeps asking for WI-FI password on multiple devices

Over the past few weeks I keep getting asked for my wifi password on my home network. Only on a 2013 macbook and both 2016 and 2023 iPad , I deleted the Wi-Fi SSID keychain of Wi-Fi password on the Ma...
DougOr's avatar
DougOr
Aspirant
Jul 10, 2023

Hello thanks for the response!

I have 

Hardware VersionRBR750
 
Firmware VersionV4.6.9.11_2.3.5

 

My Home is ~2000 Sq Feet and satellite is 2nd floor, through the floor and up it's about 35 feet.

The MacBook 2012 cannot be upgraded past Catalina 10.15.7

Why my iPhone 14 (one year old with up to date iOS 16.5.1 randomly asks for it is strange., as does my new 2022 IPAD.

 

No Armor.  I was paying for Armor at one time, but I stopped subscribing. 

Will check and or download the firmware as that's a good start.

 

Appreciate your feedback!

 

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jul 10, 2023

Be sure to disable any MAC Address randomizers while at home to see if this changes the behavior on the phone and pad:

https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message

 

Also review more recent FW updates:

https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/New-RBR750-RBS750-Firmware-Version-4-6-14-3-Released/td-p/2276312/jump-to/first-unread-message

Or recommend the beta as well as seen at the top of this forum.

  • DougOr's avatar
    DougOr
    Aspirant
    Aug 21, 2023

    Thanks FURRYe38, 

     

    Appreciate your suggestions although they have not fixed the problem with my MacBook Pro  2012 Running Catalina 10.15.7.  Wi Fi  Orbi SSID is still not rejoining, and then it asks for WAP2 password, Ive deleted the WIFI file on my MacBook as suggested by Apple, and let the operating system recreate it, and this also has not worked.  so annoying to have to keep asking it to join my own network, and having to retype my WiFi password.

     

    On the iPhone and iPad 

    I've disabled Limit IP address tracking and WiFi Private  this on the iPhone and iPad and so far so good

     

    What else can I do for my MacBook Pro 2012 Running Catalina (highest on this model). ??

     

    Thanks

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Aug 22, 2023

      What kind of PW do you have configured on the RBR? Any special characters in the PW? 
      Try a simple password on the RBR with no special characters and just alpha characters as a quick test to see if this changed the behavior. Try > Password

       

      Try the same thing on the Mac Book Pro. Disable Limit IP tracking there. 

      Something you'll need to contact Apple about and see if they can help you there. If other devices are now getting connected, something on the Mac Book is not working right.