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Forum Discussion

RevHoney's avatar
RevHoney
Tutor
Dec 26, 2019

Orbi Location Services

I bought an Orbi RBR50 v2 router with sattalites and connected it to a Netgear CM 1000 cable modem. Since disconnecting my Apple AirPort Extreme and connecting the new Orbi, however, the location ser...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Dec 26, 2019

What Firmware is currently loaded?

 

What happens if you configure AP mode on the RBR and leave the Apple router online and disable its wifi radios? 

 

 

RevHoney's avatar
RevHoney
Tutor
Dec 26, 2019

Also, I'm trying to get rid of the Airport. That's why I bought the Orbi. Is the Orbi unable to provide a location by itself? If that's the case, I'll likely return it.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Dec 26, 2019

    The Orbi should be providing location or passing thru the services for your devices. Mine does. I have a CM1100 modem. 

    Has a factory reset and setup from scratch been performed since last FW update? 

     

    What DNS are you using? ISP provided or something different? You might try 1.1.1.1 and 9.9.9.9 on the RBR to see if this changes anything..

     

    Be sure to not enable Armor or Circle when you go to facory reset the RBR and setup from scratch. 

     

    I would also power OFF the ISP modem during the reset of the RBR for 30 seconds then back ON. Then walk thru the setup wizard on the RBR with a web browser. 

    • RevHoney's avatar
      RevHoney
      Tutor
      Dec 27, 2019

      FURRYe38,

      Thank you for the advice. I've had the device over two weeks now and spent over a week in chats with Netgear trying to resolve the issue: updating several firmware packages, rebooting the router, performing a factory reset on the router and setting it up again from scratch, tried various DNS addresses, trying many other settings, and more. Finally, Netgear admitted the device might be defective and offered on December 18 to send me a replacement. It took them a week, apparently, to locate that replacement, which should be here tomorrow.

       

      I will do as you suggest and walk through the set-up wizard, turn off the modem (Also a Netgear CM1000), and cross my fingers. I have already turned off Armor and Circle.  I appreciate the help. I'll let you know what I find out, but I admit, I've been pretty frustrated with Netgear's response.

       

      RevHoney