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Forum Discussion
Orbi Model RBR750 - Orbi App says not iPhone not on Wifi
Just got my new Orbi RBR750 and it worked great for about 5 hours. Then Guest network was not reachable on some devices . Using my iPhone on ORBI40 network, I opened ORBI app and it tells me WiFi ...
johnfschroeder wrote:Also on Netgear support page, I try to contact supprt. I get to a page that has a link for "I can't find my answer" but the link is hit and miss. And when it hits it shows a menu for about 5 nanosecinds then it disappears. WTF?
I believe when you register a product with Netgear, there is a link on the registration page to Contact Netgear.
https://kb.netgear.com/26904/How-do-I-register-a-product-on-MyNETGEAR
New products come with 90 days of "complimentary support" and a one year product warranty. (I chuckle at "complimentary", as if we did not already PAY for it.) My first Orbi question came after I had it for over a year, so I have no personal experience with contacting Netgear. I would dearly love to hear your report on how Netgear addresses your situation. (hint, hint. Contact Netgear)
This sounds like an Orbi "app" issue, rather than something specific to the AX product. When I open the Orbi app with my tablet that is connected to the Orbi WiFi (I use Android, but see no reason why the experience should be much different on iOS), two messages show on the screen:
- Checking Internet Connection, and
- Connecting to Router
When does your WiFi not detected message appear?
Anywhere Access goes through the Netgear "Cloud". This gives me the impression that the app has forgotten the credentials to access the router on the local network (LAN). I am not a huge fan of the Orbi app. Saying "WiFi not detected" when the iPhone is clearly connected to the Orbi WiFi and using the internet is just insulting.
Sorry to ramble (and rant).