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RobertHD's avatar
RobertHD
Guide
Aug 28, 2020

Orbi Netgear App drops Satellite devices from display

I have the router in the basement, and satellites on the first and second floor. Firmware version for the app is V3.2.16.6_1.4.4. I have 28 devices connected and distributed between the 3 points. Bac...
RobertHD's avatar
RobertHD
Guide
Sep 06, 2020

Thanks for the reply.  My 2nd floor sattelite went offline again this morning and reminded me to check my post.

 

The house is only 2,100 Sq Ft and built 20 years ago. No special construction. Just normal wood frame and sheetrock. Distance between Router and the 2 sattelites is well within 30 feet.

 

The funny thing is, my desktop was still on the internet even though the app did not show the the desktop being connected. As soon as I unplugged the sattelite, the internet was lost. I plugged it back in and hit the sync button. I got the internet back on my desktop but still not seeing the 2nd floor sattelite or my desktop in the app. I rebooted the router (from the app) and all 30 devices then appeared along with the 2nd floor sattelite.

 

I'm a little hesitant to do a factory reset (although I did create a backup). I'm okay with uninstalling and reinstalling the app. I'll give that a shot this week.

 

Thank you!

 

Bob D