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Forum Discussion
Orbi not working RBR850
Hello. Our modem is working (according to Comcast) but can’t get wifi to work. The Orbi has the purple color. I’ve attempted power cycling 5 times (per this https://kb.netgear.com/19755/How-do-I-po...
To add clarity it was working fine before yesterday morning. A storm rolled through and we lost internet (never lost power).
The modem is A nighthawk CM2000.
Have already tried the power cycling steps several times without fixing it.
The modem is A nighthawk CM2000.
Have already tried the power cycling steps several times without fixing it.
What Firmware version is currently loaded?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended between the RBR and CM modem.
Do does a wired PC connected to the CM modem with out the RBR connected to the modem work or does the PC not get internet here as well? Connect 1 wired PC to the modem and power the modem OFF for 30 seconds then back ON. Check for internet services with the PC.
- The Ethernet cable from the nighthawk modem to the laptop connected the laptop to the internet. I used the reset button on the Orbi earlier to try to set it up fresh as an option and get stuck at the end - it says a cable is not detected now. I can’t check the firmware version (that I can see) without it finishing the set up. We are using the cable the Orbi came with and had been working since we got the Orbi in February (and connected just now to the laptop fine).
Try swapping cables with another cable.
- Did not work
Are you using the Orbi app or the laptop and web browser when you walk thru the setup wizard when you FR the RBR?
After you FR reset the RBR and the front LED starts to pulsate WHITE, did you power the RBR AND CM modem OFF for 1 minute then back ON with the CM modem first, then the RBR, once the RBR starts to pulstate WHITE, walk thru the setup wizard with the wired laptop and web browser at 192.168.1.1?
Might try a FR with the RBR disconnected from the CM Modem and see if you can walk thru the setup wizard and get to the RBRs home screen.
Do you have access the RBRs and RBS web pages at all where you can update FW on the RBS web pages?
Boldlygoborg wrote:
The Ethernet cable from the nighthawk modem to the laptop connected the laptop to the internet. I used the reset button on the Orbi earlier to try to set it up fresh as an option and get stuck at the end - it says a cable is not detected now. I can’t check the firmware version (that I can see) without it finishing the set up. We are using the cable the Orbi came with and had been working since we got the Orbi in February (and connected just now to the laptop fine).I was using the mobile app. When I try via the laptop for 192.168.1.1 it can't reach the page. My Nighthawk modem only has one outgoing ethernet port which is plugged into the laptop. Just to be safe, I also tried 192.168.1.1 with the Ethernet from the modem to the orbi while using the laptop (hotspot from mobile provide to provide it internet). Also did not work.
With the factory reset of the orbit, and the restart of the modem and router as you explained, on restart the orbi never "blinks" white. It's a steady white.