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Forum Discussion
Orbi quad Rbke963 satellite no power when plugged in.
I have an Orbi Quad-Band WiFi6E Mesh System (RBKE963). ‘One of my satellites no longer has power when it is plugged into the adapter power supply plug (oem). I have tried different outlets, jigglin...
The most obvious step is to swap the power adapter for a power adapter from the other satellite.
If that works correctly, then the power adapter must be faulty.
If the other adapter does not work, then there is probably a problem with the satellite.
Hi,
Thanks for your reply. I have already tried the other satellite power cord, and still nothing. Do you know if they just die like this? Should I just replace it?
thanks
"just over a year" really sucks, since the hardware warranty is one year. I would first appeal to Netgear, "Hey guys. This is unreal. Please give me a break here." Otherwise, you are truly screwed.
p.s. My RBR50 is still going strong after almost 8 years,so no, I do not think this is typical for Netgear products.
Yes. a little frustrated about it. I will try to find a more direct approach to communicating with customer support. I have been lead to a dead end 3 times already once they see the warranty expired last month.
Thanks again for your helpful feedback tonight.
I had a similar issue with my RAX200. It was out of warranty so I took it apart and found the power jack had cracked the main board and broken a power lead on the board. I soldered a little jumper from the power jack to the next across the board and back in business.
Because they require more power, the larger jacks on these units put them at additional risk from kids (We didn't do it!) or falling/dropping and cracking the board. If you're out of warranty and they won't help at all, it's worth taking a shot at checking that. They aren't cheap devices and a little circuit board tracing is worth the effort if you're even a little handy.
