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Forum Discussion
Orbi RBK 850 series setup issues
I am trying to install an RBK 853 (850 router with 2 satellites) with the latest firmware to replace an aging and now deprecated Apple Airport Extreme system (consists of an Airport Time Capsule as a...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
I would do the following, wire connect a PC or laptop and use a web browser, IE11, MS Edge, FireFox or Opera. Press the back reset button for 15 seconds then release.
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
https://www.youtube.com/watch?v=ePZSc7vnRlQ
Walk thru the setup wizard found at 192.168.1.1...You should be able to complete the wizard and get to the main home screen on the Basic Tab. I would not enable Armor. Go in and set up the router for your IP addressing needs here as well if you want to. Be sure to give and configure a new wifi SSID name. Can be most anything. Something fun and unique. :smileywink:
After it's setup save off a backup configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
See how the system works for this configuration. At a later point, if you want Armor and other features enabled, enable them and then save off another backup configuration to file for safe keeping. Then you'll have a couple of backups to use should something go wrong.
After the system is setup. The iphone and Orbi app should connect to it and work well. If it doesn't, try to remove the Orbi app then re-install it from the Apple store.
Be sure to visit the Orbi AX forum for your FW and HW help and supporting information as well:
https://community.netgear.com/t5/Orbi-AX/bd-p/en-home-orbi-ax
Hi,
I tried replying yesterday but apparently it did no post, so will try and repeat my response.
Many thanks for taking the time to respond and the many suggestions.
Some of the questions you asked were already answered in my post, but in general I tried your approach and references and I still have the problem that I can initially configure the system via either the iOS or browser but thereafter I can not either get back into the router maintenance screen in the browser or log back in via the iOS app. The password is rejected in both cases and in the browser it seems to think I want to reset the password. I can reset the router and start again and repeat the excercise with the same result.
On top of this, even if I manage to set it up, the internet connection fails after 2 to 3 hours and eventually the wifi signal drops out from the router and both satellites. Up to that point the signal is strong and speeds excellent. The only recourse is to reset the system and start again.
I returned the system to Amazon and bought an Asus XT8 and will see if I have better luck with that.
Good Luck.
I am having the same issues as staed in this thread.
I have repeatedly attempted to login via OrbiLogin.com and it comes up and asked me for ADMIN login. I do so, then goes to ask for serial number. That creates an endless loop. Never does it accept the new PW it states it will save. Only when resetting to factory and loading will it accept it.
I want to set the Access Point and look at other configuration like Bridge. But there is not way to do this. Hours wasted to get into the item. That is crap. Nothing online to explain the solution. Quite frustrating.
Suggestions?
FURRYe38 wrote:Good Luck.
Try a full factory reset on the RBR by pressing the reset button for 15 seconds then release. Use a wired PC and web browser to access 192.168.1.1. Do this with the RBR not connected to any modem or router.
Try MS Edge or FireFox browsers.
Heavenlyride wrote:
I am having the same issues as staed in this thread.
I have repeatedly attempted to login via OrbiLogin.com and it comes up and asked me for ADMIN login. I do so, then goes to ask for serial number. That creates an endless loop. Never does it accept the new PW it states it will save. Only when resetting to factory and loading will it accept it.
I want to set the Access Point and look at other configuration like Bridge. But there is not way to do this. Hours wasted to get into the item. That is crap. Nothing online to explain the solution. Quite frustrating.
Suggestions?
FURRYe38 wrote:
Good Luck.