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ORBI RBK750 dropping wifi connections
I've been in IT for 40 years, so I'm sharing my ORBI experience for the benefit of the Netgear company. I had previously bought a pair of Orbi RB50s, and they were brilliant, still are. So whe...
The firmware that came with the ORBIs was the problem.
The ORBIs didn't recognise any firmware updates available, however when checking the website there was a new version, but it had to be installed manually. The new firmware appears to have solved our problem, the dropouts seem to have disappeared.
When I was younger firmware very rarely needed updating. The firmware you brought the product with lasted for the life of the product, but that was many years ago. In fact I have vivid memories of undertaking firmware updates that resulted in the product no longer working. I don't remember ever having brought a product that required immediate firmware updates in order to work - this is a first. This is possibly a sad reflection on our times where companies rush product to market without sufficient quality controls.
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡
What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Hi FURRYe68
Firmware is 4.6.5.14. I realise a couple of days ago that there is an updated firmware available.... well, actually it is and it isn't. On the NG site there is a new version, but when I go into the firmware update option on the ORBI admin it says there is no new firmware available. We're going to try upgrading it manually - just waiting for a window to make that happen.
ISP router modem is irrelevant. Wired devices and devices wirelessly connected to the base station are all working fine. Our problem is that the satellites are dropping connections.
We live in a rabbit warren, so we ensured there was an acceptable connection between each satellite and the next as we positioned them. We tested this with the signal strength at each point. As it worked out each device is about 10 metres from the preceding device.
We have neighbours, but should that make a difference. I'm sure the majority of ORBI installs have neighbours - there shouldn't be any impact.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? This is a relevant question.
Be sure to review ALL information in this first post:
Devices that are wifi connected to the base station have a continuous connection (no problem).... but devices wifi connected to satellites are dropping internet access.... and you believe the ISP modem is relevant to this discussion. Sorry, I must be on the wrong planet.