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murrayc's avatar
murrayc
Tutor
Aug 23, 2022
Solved

ORBI RBK750 dropping wifi connections

I've been in IT for 40 years, so I'm sharing my ORBI experience for the benefit of the Netgear company.   I had previously bought a pair of Orbi RB50s, and they were brilliant, still are. So whe...
  • murrayc's avatar
    murrayc
    Sep 01, 2022

    The firmware that came with the ORBIs was the problem.

    The ORBIs didn't recognise any firmware updates available, however when checking the website there was a new version, but it had to be installed manually.  The new firmware appears to have solved our problem, the dropouts seem to have disappeared.

     

    When I was younger firmware very rarely needed updating.  The firmware you brought the product with lasted for the life of the product, but that was many years ago.  In fact I have vivid memories of undertaking firmware updates that resulted in the product no longer working.  I don't remember ever having brought a product that required immediate firmware updates in order to work - this is a first.  This is possibly a sad reflection on our times where companies rush product to market without sufficient quality controls.

murrayc's avatar
murrayc
Tutor
Aug 28, 2022

Devices that are wifi connected to the base station have a continuous connection (no problem)....  but devices wifi connected to satellites are dropping internet access....  and you believe the ISP modem is relevant to this discussion.   Sorry, I must be on the wrong planet.

murrayc's avatar
murrayc
Tutor
Sep 01, 2022

The firmware that came with the ORBIs was the problem.

The ORBIs didn't recognise any firmware updates available, however when checking the website there was a new version, but it had to be installed manually.  The new firmware appears to have solved our problem, the dropouts seem to have disappeared.

 

When I was younger firmware very rarely needed updating.  The firmware you brought the product with lasted for the life of the product, but that was many years ago.  In fact I have vivid memories of undertaking firmware updates that resulted in the product no longer working.  I don't remember ever having brought a product that required immediate firmware updates in order to work - this is a first.  This is possibly a sad reflection on our times where companies rush product to market without sufficient quality controls.