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Forum Discussion
srinivasgnv
Sep 27, 2021Guide
Orbi RBK752 LED Magenta once every 3 days
I was using Netgear WNDR3700v3 that was perfecting working but decided to upgrade to wifi6. So, I recently purchased RBK752 (RBR750 and one RBS) two week ago. Just replaced my older router with Orbi....
- Oct 03, 2021
Finally I could conclude that disbaling DHCP in my ISP (BSNL) FTTH modem, resolved this problem. Well, as of now I don't need the DHCP service as the only device I connected (wired) is my orbi router. So I am happy with this workaround for now. I need to do a factory reset and check if this issue is fixed, but that is for the future and I will remind myself.
Thank you very much for staying with me FURRYe38.
FURRYe38
Sep 27, 2021Guru - Experienced User
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
If the RBR is seeing PINK every 2-3 days and it's not random, there would be and issue between the RBR and the ISP modem/ONT.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem for cable modems.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
- srinivasgnvSep 27, 2021Guide
Hi Furrye38, Thank you for the quick response.
I am from India and I use BSNL Fiber ISP. The modem I was provided (few years ago) is
Gpon ONT where the Orbi is connected to
Equipment ID: 00142-00029-63 Hardware Version: 02 Software Version: R2.0.9.6 Build Date: 2017-09-11 If the RBR is seeing PINK every 2-3 days and it's not random, there would be and issue between the RBR and the ISP modem/ONT.
>> Yes I agree. It's not random. So I supsect the DHCP lease set to 3 days in the isp modem.
I was using WNDR3700v3 for years without any issues. Also I got the ISP check my connection, wire etc., all are fine. If any issues were there in the connection, the issue should happen all the time/many times.
I tried power cycling ISP modem and Orbi several times. But no luck