Forum Discussion

Tutor

Jul 29, 2022

ORBI RBK753 No Connected Orbi Ethernet Backhaul

Hi, I have my RBR connected to some satellites. All of the the Satellites are connected directly to the RBR via ethernet without any switches in between. I have noticed that one of them occas...

akhilstyle

Tutor

Sep 07, 2022

Hi,

I am just opening up this thread again as I am experiencing some issues.

To recap I have an RBR connected to 3 satellites (all on 4.6.9.11) via ethernet backhaul Cat5 (within the walls so difficult to change to Cat 6). Sometimes, all of the satellites shows a "connected orbi" as in the attached screenshot. I don't generally have any Wi-Fi connection issues when this is showing.

Sometimes however, one or more of the RBS units do not show a "connected orbi", as in the second screenshot (in the next post).

The symptoms I am experiencing are wifi devices, that are already connected to my network (even ones with reserved IP addresses), not getting allocated an IP address (or allocated a 169.254.xxx IP address). This is usually noticeable when I move to a different part of the house (roaming?) and the netgear log shows that the device is asking for an IP address. Or perhaps when the lease time for the IP address ends? This is noticeable on my iOS devices (like iphone/ipad). It is intermittent and lasts for about 2-5 minutes - the circle on the iOS device spins continuously and eventually it will connect.

I am not sure if the symptoms are related to this "connected orbi" issue. Could it be that the Wi-Fi device is connected to the RBS that does not have a "connected orbi/router" hence not being able to get an IP address allocated to it as it thinks it is not connected to the router? It is strange that it is intermittent. And even if a RBS is not showing a "connected orbi" the wifi/internet works fine when my device is connected to that specific satellite.

Any help would be greatly appreciated.

ekhalil

Master

Sep 08, 2022

akhilstyle wrote:
..........
The symptoms I am experiencing are wifi devices, that are already connected to my network (even ones with reserved IP addresses), not getting allocated an IP address (or allocated a 169.254.xxx IP address). This is usually noticeable when I move to a different part of the house (roaming?) and the netgear log shows that the device is asking for an IP address. Or perhaps when the lease time for the IP address ends? This is noticeable on my iOS devices (like iphone/ipad). It is intermittent and lasts for about 2-5 minutes - the circle on the iOS device spins continuously and eventually it will connect.
..........

What other devices do you have in your network wired to Orbi? Do you have smart/mesh speakers, wif repeaters, ....etc?

akhilstyle
Tutor
Sep 08, 2022
Hi, No wireless speakers or wifi repeaters. But I do have
2 wired printers
CCTV system
Hue bridge
Hive hub
Sky booster

Thanks
Akhil
- ekhalil
  Master
  Sep 08, 2022
  akhilstyle wrote:
  Hi, No wireless speakers or wifi repeaters. But I do have
  2 wired printers
  CCTV system
  Hue bridge
  Hive hub
  Sky booster
  
  Thanks
  Akhil
  What do you use the Sky booster for? How is that configured and how is it connected to Orbi? Have you tried to disconnect it and see if there will be any effect?
  - akhilstyle
    Tutor
    Oct 31, 2022
    Hi,
    
    Thanks for the reply.
    
    The sky booster is for my sky q TV box. It is connected to a switch and connects my sky q TV boxes to each other via a hidden network separate to the Orbi. I disconnected this and had the same problem with the phones not getting an IP address occasionally for a few minutes. After about 5 minutes I finally get an IP address.
    
    I have also connected the satellites to the router with Cat 6 to test this out - but getting the same issue (however I am not noticing this "connected orbi" issue with the cat 6)