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Forum Discussion
randomtask
Jul 08, 2021Tutor
Orbi RBK753S - Devices keep disconnecting and reconnecting
I recently installed the Orbi RBK753S mesh system with one wireless satellite and one backhauled satellite and while my coverage and speeds have increased over my previous setup, I keep getting notif...
randomtask
Jul 09, 2021Tutor
Thanks for the response!
I'm on v3.2.18.1_1.4.14 and including the basement it's about 2450 square feet. I have Metronet Fiber for internet using a Nokia modem (ONT 3FE56389ABBG).
I have one satellite on each floor between the basement, main floor, and second floor on alternating corners of the house so they are at least 30 feet apart. Right now 2.4GHz is set to Auto while 5GHz is set to 48. I usually do not see any neighbor's WiFi networks, though they show up every once in a while but typically one if any.
I will try your suggestions, though I'm not certain what the implications are of some of these settings... ha!
FURRYe38
Jul 09, 2021Guru - Experienced User
Keep us posted...
- randomtaskJul 09, 2021Tutor
I made the suggested changes last night before going to bed and it actually made matters significantly worse. Previously, this particular device may give me 1-2 notifications in the matter of 24 hours but just while I was asleep it lost connectivity 6 times. The behavior is the same with it reconnecting within about a minute. We have a WiFi baby monitor that also dropped connection 3 times overnight, which up until last night never had this issue. This August Front Door device is actually in a line of sight with one of the satellites so I know this is not an issue of signal.
- tak1313Jul 13, 2021Luminary
randomtask wrote:I made the suggested changes last night before going to bed and it actually made matters significantly worse. Previously, this particular device may give me 1-2 notifications in the matter of 24 hours but just while I was asleep it lost connectivity 6 times. The behavior is the same with it reconnecting within about a minute. We have a WiFi baby monitor that also dropped connection 3 times overnight, which up until last night never had this issue. This August Front Door device is actually in a line of sight with one of the satellites so I know this is not an issue of signal.
Don't know if it's direclty related, but when I was looking for a smart lock, the August system was one of they ones I was researching. When I research reviews, I look at the NEGATIVE ones first to see if there's any consistent issue that people complain about.
For the August, I opted NOT to go that route because of all the reviews complaining about how it consistently drops connection to the network.
- randomtaskJul 13, 2021Tutor
A valid observation, but it has been rock solid up until I replaced my Nighthawk with the Orbi system. Not only that, but there are several devices that have been exhibiting this behavior - the August was just the only device that I had a simple way of conveying the behavior via the app's push alerts.
Other devices that have exhibited dropping connection include my Nintendo Switch, Wemo light switches/smart plug, Amazon Echo Dots (2-3 at various locations throughout the house), and a Craftsman Garage Door opener (I have two and one specifically would keep dropping/reconnecting).