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Forum Discussion
Orbi RBK753S -
I have two issues with my Orbi RBK753S: I used the recommended 'online update' (as opposed to 'manual') method to successfully update my RBK753 router's firmware from V3.2.16.22 to V3.2.18.1 success...
Thanks, I am already on the latest firmware 3.2.18.1 and already tried all three update methods - see below.
(I started this new thread since the subject on my other thread got truncated and could no longer be edited by the time I realized it and I forgot to repeat that in this thread).
I tried all of the following:
1. 'Online update' option, then 'update all'
2. 'Online update' option, then selected just that satellite and updated it.
3. Manual update for that satellite.
The following separate issue appears resolved itself after restarting the satellites manually and waiting for the magenta LED rings to finally disappear...
I will monitor device connectivity later on today to see they are being optimally routed to the satellite with the strongest signal.
I am also noticing that ALL my devices across 3 floors are now connecting only to the router! Frustrating; never experienced that with my RBK53 :(
Despite the speed improvement with the RBK753S in my room where the router is and on other side of the same floor, I may have to go back to my RBK53 (good thing I did not sell the RBK53 yet)...
Did you power OFF the Orbi AX units for 30 seconds then back ON after the update?
A factory reset maybe needed as well.
FURRYe38 wrote:Did you power OFF the Orbi AX units for 30 seconds then back ON after the update?
A factory reset maybe needed as well.
I powered both satellites off for at least 30 seconds and the magenta rings finally disappeared; also devices are being routed to both satellites (not sure it is optimal yet, but will give time for things to stabilize).
But now, suddenly, the firmware version IS displayed for 'Satellite 1' (note - model number is still showing blank for that satellite), BUT it still shows the old firmware (3.2.16.22), yet says "No New Firmware Available"!!!
Argh!
I then tried to manually (again) update the firmware for that satellite but (although it is apprently able to connect to that satellite to confirm which firmware version it is on when I go to the main firmware check page on the Admin GUI), it won't connect to that satellite for the update itself:
"This site can’t be reached 192.168.x.x took too long to respond.
Try:Checking the connection
Checking the proxy and the firewall
Running Windows Network Diagnostics
ERR_CONNECTION_TIMED_OUTStatus: Model Name Device Name Current Firmware Version Status Router RBR750 RBR750 V3.2.18.1 No New Firmware Available Satellite Orbi Satellite-1 V3.2.16.22 No New Firmware Available Satellite RBS750 Orbi Satellite-2 V3.2.18.1 No New Firmware Available Can you wire connect a PC to the RBS and access the RBS web page there?
Might give some time and check back later on this evening to see if the status changes.
FURRYe38 wrote:Can you wire connect a PC to the RBS and access the RBS web page there?
Might give some time and check back later on this evening to see if the status changes.
Let me try that later.
In meantime, also concerned with speeds now. Can't reboot yet since wife is on a work call and I also don't like going offline for work too often either - will be joining another call shortly.
Will wait for a logical break and reboot again (and / or factory reset).
Getting really frustrated now:
Speedtest yesterday with fw 3.2.16 (on both Monday and yesterday after a reboot [after that connectivity issue in AM), I was consistently getting 400 - 450 Mbps down); now I am getting 1/3 of that speed on fw 3.2.18.x; this is across various speedtest servers, including my ISP's server which was used for yesterday's speed tests!
This is with the laptop that is less than a foot from the router!
I have had my other Orbi (RBK53 AC3000) for 2 1/2 years and it was consistent in terms of connectivity and speed and I almost never rebooted that system!!!
Back to my RBK753S, I can try firmware 3.2.16.x again or 3.2.17.x and check my downstream speeds (although the newest fw - 3.2.18.x has additional security fixes according to release notes)...
If rebooting again and / or downgrading firmware does not help get normal speeds back, I may have to consider either replacing this with another one (just in case it is somehow a hardware issue - which I tend to doubt) or return it for refund.
Lets try a factory reset on the RBR and setup from scratch and when you do this, also power OFF the ISP modem/ONT for 30 seconds then back on. Walk thru the setup wizard and don't enable any Traffic Meter, Armor or access controls. Go in and run a quick speed test with a wired PC connected to the RBR.