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Forum Discussion
Orbi RBK753S AX4200 - Nest Thermostat Battery Drain
Installed new system a couple of weeks ago, and Nest thermostat keeps disconnecting from network due to battery drain. I had other ax and wifi 6 systems and never had this issue. Is there a fix in ...
What FW version is currently loaded?
- V3.2.15.25
What generation is your NEST controllers?
- 3rd Gen thermostat
What is the distance between the RBR and RBS?
- RBR and RBS are each on different levels of house, so I'm not sure how to answer that. RBR is on main level, same level as Nest controller.
What is the distance between the RBR/RBS and NEST controllers? In Feet please.
- 30 feet
What is the CTS value your using on the RBR? Under Advanced Tab/Advanced Settings/Wireless Settings
- 64
Appreciate any help you can provide!
Ok, from that NG is saying, the contoller is ping ponging between the RBR or RBS signals. There asking for users to move the RBR or RBS closer to the NEST controller so it has a good connection nearest the RBR or RBS. I have my 3rd gen controller at about 4 feet from my RBR.
Also I would update FW as well:
Thanks for the advice. A couple thoughts:
I'm not sure how to get the Nest thermostat closer to the RBR. I can't move the thermostat or RBR, and movign the satellite seems like it would defeat the purpose of having the mesh system for coverage elsewhere in the house. Could another satellite installed closer to the Nest be helfpul? (like a small RBW30...will that even work with my system? Sorry, I'm no expert here on whether Orbi mesh systems can accept any Orbi hardware and all work together like a family.)
Secondly, is it possible to force the Nest to be "dedicated" to a MAC address of one RBR or RBS, so the searching/pinging doesn't continue?
Can you move the RBS closer to the NEST?
Unfortuneately, Orbi AC RBS are not wirelessly compatible with Orbi AX.