NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi RBK753S AX4200 - Nest Thermostat Battery Drain
Installed new system a couple of weeks ago, and Nest thermostat keeps disconnecting from network due to battery drain. I had other ax and wifi 6 systems and never had this issue. Is there a fix in ...
Identical issue with my newly installed Orbi AX4200 system. I have 3 Nest Gen 3 Thermostats that have worked fine for the past 3-4 years on my Xfinity Gateway. Once I installed the Netgear Orbi AX4200 system, all three Nest Thermostats have experienced battery drain issues (not using a C wire on Thermostat) that results in them dropping Wifi connection. All three were connected via 5GHZ channel. I have since set up a separate wifi network using the older Xfinity Gateway’s 2.4GHZ channel with a different SSID to connect the 3 Nest Thermostats. All 3 Thermostats are again working fine. Running two different WiFi networks in my house is really not ideal, but is the only way I could get the Nest Thermostats working correctly. Would really like either Nest or Netgear to come up with a fix for this issue.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What FW version is currently loaded?
What FW/SW version is loaded on your NEST controllers?
What is the distance between the RBR and RBS?
What is the distance between the RBR/RBS and NEST controllers? In Feet please.
What is the CTS value your using on the RBR? Under Advanced Tab/Advanced Settings/Wireless Settings
Please review this and give a try:
FYI, I'n on v22 with my 8 series and 2 RBS. Using manual channel 1 and 40. CTS at 64. I have not seen any issues with my 1 3rd gen NEST since last year.
Also please open a support ticket with NEST and NG regarding this.
Chris-Chapin wrote:Identical issue with my newly installed Orbi AX4200 system. I have 3 Nest Gen 3 Thermostats that have worked fine for the past 3-4 years on my Xfinity Gateway. Once I installed the Netgear Orbi AX4200 system, all three Nest Thermostats have experienced battery drain issues (not using a C wire on Thermostat) that results in them dropping Wifi connection. All three were connected via 5GHZ channel. I have since set up a separate wifi network using the older Xfinity Gateway’s 2.4GHZ channel with a different SSID to connect the 3 Nest Thermostats. All 3 Thermostats are again working fine. Running two different WiFi networks in my house is really not ideal, but is the only way I could get the Nest Thermostats working correctly. Would really like either Nest or Netgear to come up with a fix for this issue.