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Orbi RBK753S cannot obtain IP address
Last year I purchased the Orbi RBK735S wifi router and the Nighthawk CM1150V modem with Xfinity (Comcast) as my ISP. I have a smart home with Alexa and 40 devices (Kasa switches, Roku TVs, Android pho...
At the bottom of the list of available WiFi systems, my Android phone has an option to "Add a Network".
What happens when you select that option and manually enter the correct WiFi SSID/password?
The firmware version on the Orbi is 4.6.14.3 and checking for updates indicates this version is current.
As I described in my original post, I restart in the same way you suggest (unplug router, satellites, and modem, wait 5 minutes, restart modem, wait for modem to complete startup, restart router, wait for router to complete startup, then check for device reconnections. In the case of our android phones and multiple Roku Ultimate TVs, the signal strength of the wifi network shows as Excellent but attempts to connect to the network fail because the damn router won't assign an IP address. The assignment method is DHCP rather than static due to the large number of smart switches and other appliances. When the router is restarted, a few of the switches reconnect but the individual switches that reconnect change with each restart of the router. I plan to get a UPS for the modem and router but I still need to determine why this ridiculous failure to assign IP addresses is happening.
As I described in my original post, I restart in the same way you suggest (unplug router, satellites, and modem, wait 5 minutes, restart modem, wait for modem to complete startup, restart router, wait for router to complete startup, then check for device reconnections. In the case of our android phones and multiple Roku Ultimate TVs, the signal strength of the wifi network shows as Excellent but attempts to connect to the network fail because the damn router won't assign an IP address. The assignment method is DHCP rather than static due to the large number of smart switches and other appliances. When the router is restarted, a few of the switches reconnect but the individual switches that reconnect change with each restart of the router. I plan to get a UPS for the modem and router but I still need to determine why this ridiculous failure to assign IP addresses is happening.
It is often useful to compare
- how the router describes connections to individual devices, with
- how the devices themselves describe the connection.
There are several tools on the Orbi management web site (http://orbilogin.net ) that provide information:
- The Attached Devices display, available from both the Basic tab and the Advanced Tab
- The Orbi log which is found under Administration on the Advanced Tab.
- Access Control, which is found under Security on the Advanced Tab.
See the user manual for directions on how to find these displays:
https://www.downloads.netgear.com/files/GDC/RBK752/RBK752_UM_EN.pdf
Do the Android phones show up in the log file, Attached Devices, or Access Control?