NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
mbailey555
Feb 06, 2023Aspirant
Orbi RBK753S cannot obtain IP address
Last year I purchased the Orbi RBK735S wifi router and the Nighthawk CM1150V modem with Xfinity (Comcast) as my ISP. I have a smart home with Alexa and 40 devices (Kasa switches, Roku TVs, Android pho...
- Feb 06, 2023
At the bottom of the list of available WiFi systems, my Android phone has an option to "Add a Network".
What happens when you select that option and manually enter the correct WiFi SSID/password?
mbailey555
Feb 06, 2023Aspirant
I tried resetting the router to factory settings and setting it up as a new network. I recreated the same network name as had previously existed with the same password and all my devices immediately connected. I still have no idea why the restart that occurs when power is cut off and restored causes device connections to fail because of an inability to get an IP address but I'll try to figure that out later. However, I ran into another strange situation. My phone was connected to the new network but the list of wifi networks contained a second entry with same network name with a label stating "Available via Orbi." I figured this was left over from the previous network of the same name so I selected the entry with the intention of forgetting it. The only option when I selected it was Connect and, when I tried that, the connection failed and the label now showed "Available via Orbi. Reset password and try again." Selecting the entry still gave only a Connect option, no password entry screen appeared, and the entry failed. This is now the only entry for my network in the list of available networks so I cannot connect my Android phone to wifi. I don't want to reset and reinstall the router all over again- can you tell me how to connect my phone to the wifi network?
CrimpOn
Feb 06, 2023Guru - Experienced User
At the bottom of the list of available WiFi systems, my Android phone has an option to "Add a Network".
What happens when you select that option and manually enter the correct WiFi SSID/password?
- mbailey555Feb 06, 2023AspirantThat worked perfectly - many thanks. Can the duplicate network name with the "Available via Orbi" label be deleted or is it permanent?
- CrimpOnFeb 06, 2023Guru - Experienced User
My guess is if you restart the phone, it will scan for WiFi networks from scratch and not find that one. Or..... BTFOOM
(not an official "web speak")