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Forum Discussion
Liz133916
Sep 12, 2020Initiate
Orbi RBK753S won't connect with Epson Workforce 645 printer
We have an older Epson Workforce 645, which connected fine to our old Netgear dual band wireless router. We swithced to the Orbi and every device in the house is working on the 5 GHz network with go...
- Sep 13, 2020Figured it out after reading many posts. Turning off the AX feature on just the 2.4 GHz Network solved the problem. Apparently AX is the WiFi 6, which is not compatible with old devices. Doesn’t seem to impact other devices and speed since they all are connected to the 5 GHz network with the AX still enabled. Channel 11 seems to work fine.
Mstrbig
Sep 12, 2020Master
The problem is not the Orbi, but rather the printer. Go into the printer settings and reset.
presstheHomebutton on the control panel to return to the Home menu.
Select Setup, then press OK.Press
select Reset Network Settings, then press OK
Select Yes and press OK, as necessary, to reset the printer's network settings.
Press the Home button to return to the Home menu.
Then go back and configure the WIFI settings on the printer again, to connect to the Orbi WIFI.
- Liz133916Sep 13, 2020InitiateFigured it out after reading many posts. Turning off the AX feature on just the 2.4 GHz Network solved the problem. Apparently AX is the WiFi 6, which is not compatible with old devices. Doesn’t seem to impact other devices and speed since they all are connected to the 5 GHz network with the AX still enabled. Channel 11 seems to work fine.
- FURRYe38Sep 13, 2020Guru - Experienced User
Enjoy. :smileywink: