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Forum Discussion
Orbi RBK763S - Carrier Thermostat Will Not Connect to Wifi
I had so many issues with my RBK753S system that Netgear ultimately agreed to issue me a refund... so I decided to give the RBK763S system from Costco a shot. This system seems to be much more stabl...
I downloaded the User Manual on your Thermostat. "Nice Device!"
In starting at the top.
Select the WIRELESS from the menu screen
- Make sure the Wi--Fi connection is enabled, by touching ENABLED.
- Touch SETUP A WI--FI CONNECTION to begin the process.
- Next, touch SCAN FOR AVAILABLE ACCESS POINTS.
After selecting the "Wireless" Icon are getting the screen below?
When it's done searching does any of your SSIDs come up in the WiFi Networks area, are you seeing your WiFi(s)? And if need be scrolling to another page . . .
Too bad this isn't one of the newer devices that uses Bluetooth to help you find where you should be.
Still great device. I'm looking at places I might get one.
Hey there, thanks for the fast reply! You actually reminded me of a detail that I meant to include but forgot to... When I perform a scan for wireless networks, it shows 3 instances of my non-guest SSID and 2 instances of the guest SSID.
Well the hard part is done and there's two things we can do:
1. Try each SSID until one works. Yeh, I know. . . .
2. Mark them all with a single different character that denotes their band 24 or 5G. That way if your the unit only take 2.4GHz you'll know which one to choose. AND I would try to keep it off the Guest Network. As I am finding out for myself, it's not as smooth there as one would imagine.
How does that sound to you? The good part is that they are there and you can see them. Now it's only up to finding the right one. Don't worry, you'll get it. I know of people that have gone through Tar Pits to get theirs to work. But I think the problems started with their choice of device. I trust you'll have better luck.
Lemme know how you fare . . .
. . . Sir ORBI
Another thing to try is setting security to wpa2. I've seen some of these IoT devices not work with wpa3 or issues with mixed wpa2/wpa3 mode. Avoid special characters/spaces in the ssid/password.
The WiFi security is set to WPA2 and the SSID and key are identical to the previous mesh system that all of my IoT devices connected to. All devices re-connected to the new mesh system and a Samsung TV that would not connect previously actually does connect now. Only this Thermostat has an issue with the new Mesh system...
Also, I have verified that the thermostat will successfully connect to other wireless networks by connecting it to a Verizon MiFi.
I should have been more clear... There are only 2 unique SSID's - the primary network and the guest network. The Orbi does not broadcast separate SSID's for the different bands. Regardless, the thermostat lists the exact same SSID for the primary network 3 times and the guest network twice when it lists the networks it sees. I don't think selecting a different instance of the same SSID in a list would make any difference but I did already try that just in case - I also even set up a manual connection where I typed out the SSID and password.... the thermostat tries to connect for about 1 minute then gives up.
