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Forum Discussion
PeterHK
Sep 09, 2020Guide
Orbi RBK850 Speedtest Not Working
I have RBK850 with three RBS850 satellites and after one day the Speedtest on the Orbi App and on the QoS setup on the Orbi Web interface have not worked. When I try to run the speedtest I keep reci...
Hereford85
Dec 06, 2020Aspirant
I have this exact same issue and have tried everything to get around it. Nothing seems to help it though.
FURRYe38
Dec 06, 2020Guru - Experienced User
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Are you speed testing wireless or wired?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
You can find other speed diagnosis steps in the community faq: https://community.netgear.com/t5/Orbi-AX/Community-FAQ-My-Orbi-speeds-are-slow-inconsistent-and-don-t-my/m-p/1982974/highlight/true#M7849
Hereford85 wrote:
I have this exact same issue and have tried everything to get around it. Nothing seems to help it though.
- FURRYe38Dec 06, 2020Guru - Experienced User
Speedtest working here: