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pb01890's avatar
pb01890
Star
Oct 28, 2020

Orbi RBK852 - Selection of 5GHz channel 36

New owner of RBK852. According to the app WiFi Explorer the 5GHz channel in use by Orbi is 40, despite being set to 36. I changed it to 48 and it is correctly displayed in WiFi explorer. Set it back ...
KMDonlon's avatar
KMDonlon
Virtuoso
Nov 04, 2020
I just tried channel 36 & can 100% confirm the "bug"

Shows channel 40 in the web GUI along with my WiFi analyzer app but channel 36 is selected in the radio button drop down in WiFi setup.
FURRYe38's avatar
FURRYe38
Guru
Nov 04, 2020

Thanks for confirming this. Hopfully NG can review this. :smileyembarrassed:

  • FURRYe38's avatar
    FURRYe38
    Guru
    Nov 22, 2020

    NG doesn't make it known when fixes are forth coming. User have to be patient. Any one seeing this problem is recommended to contact NG support to let them know. 

     

    Thank you. 

    • pb01890's avatar
      pb01890
      Star
      Nov 24, 2020

      Case has been escalated to L2 Netgear support. Have just been asked to send a debug_log file after changing from channel 36 to 40 and back to 36. File will be sent to their engineers.

      • FURRYe38's avatar
        FURRYe38
        Guru
        Nov 24, 2020

        Good to hear. Thankl you for letting us know. 

        NG has my information as well. :smileywink: