Orbi RBK852 -Unable to Reconfigure System (Orbi not found)

Hello,

My setup:

I’m using the Orbi AX6000 Mesh WiFi System (RBK852) – Orbi 850 Series Tri-Band WiFi 6, 2-pack. I also have a Mac and an iPhone.

Since yesterday, my Orbi network no longer broadcasts the custom SSID. Instead, it is broadcasting the factory-default SSID.

When I opened the mobile iOS Orbi app (iOS 18.4), I noticed that my previous configuration had been unexpectedly erased.

I have tried the following methods to reconfigure the system, all without success:

- New system setup via iOS app (iOS 18.4) → FAILED at “Orbi not found” stage

- Setup via Web App → FAILED, as both 10.0.0.1 and orbilogin.com show nothing

- Deleted my Freebox Delta WiFi network → FAILED, still shows “Orbi not found”

- Unplugged the Orbi satellite from power → FAILED, no change

- Tried using a device with iOS 16.x and the mobile app → FAILED, still “Orbi not found”

- Disabled cellular network on the iPhone → FAILED, no improvement

Note: The Freebox SSID and the Orbi SSID have different names (no naming conflict).

Despite all attempts, I keep getting the same message: “Orbi not found” (see screenshot attached).

If you have any advice, suggestions, or ideas on how to resolve this issue, I would greatly appreciate your help.

Best regards,