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rayraysf's avatar
rayraysf
Guide
May 09, 2020
Solved

Orbi RBK852 and AX Features - What do those features do?

I've just installed a new RBK852 router and have had issues connecting my PC laptop to it via wifi.  I found that if I disable the AX features on the router, I am able to see the Orbi network on my l...
  • FURRYe38's avatar
    FURRYe38
    Aug 28, 2020

    Gooe to hear, pleas mark your thread as solved.

    Enjoy. :smileywink:

    rayraysf wrote:

    thank you!  that solution worked for me as well

     

rayraysf's avatar
rayraysf
Guide
May 10, 2020

Thank you for the suggestion!  I tried that but my PC still can only pick up the network when the AX feature is disabled.  It was worth a try though

FURRYe38's avatar
FURRYe38
Guru - Experienced User
May 10, 2020

What is the mfr and model # of the PC and the PC wireless adapter install in this PC? 

https://ark.intel.com/content/www/us/en/ark/products/94150/intel-dual-band-wireless-ac-8265.html

This adapter  is about 4 years old. Possible there maybe some incompatibility...

I have a D-Link DWA-192 USB adapter that works well with Orbi AX when AX enable. 

If updating drivers doesn't work, then you may need to contact NG support and have them review debug logs...

 

rayraysf wrote:

Thank you for the suggestion!  I tried that but my PC still can only pick up the network when the AX feature is disabled.  It was worth a try though

 

  • rayraysf's avatar
    rayraysf
    Guide
    May 10, 2020
    It is a Dell Latitude 7280 running Windows 10. Uses the Intel Dual Band Wireless AC8265
    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      May 10, 2020

      Is the Intel adapter driver been updated? 

      • rayraysf's avatar
        rayraysf
        Guide
        May 10, 2020
        Yes. It is up to date. I also tried uninstalling and reinstalling it