NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
rayraysf
May 09, 2020Guide
Orbi RBK852 and AX Features - What do those features do?
I've just installed a new RBK852 router and have had issues connecting my PC laptop to it via wifi. I found that if I disable the AX features on the router, I am able to see the Orbi network on my l...
BigElectricCat
Aug 28, 2020Initiate
Similar system. The slightly less powerful wifi6 mesh system Orbi RBK753 AX4200
I had the exact same problem with an older Dell inspiron notebook 5547. it was the only device in the house that couldn't see the wifi network. Dell's most recent firmware did not include the most recent intel firmware for the wifi adapter: Intel® Dual Band Wireless-AC 3160.
I found the solution on the intel support website here:
https://www.intel.com/content/www/us/en/support/articles/000054799/network-and-i-o/wireless.html
I downloaded the most recent driver here:
https://downloadcenter.intel.com/product/59484/Intel-Wireless-Products
Ran the intel update, reboot, and the wireless network became visible. Success!
FURRYe38
Aug 28, 2020Guru - Experienced User
Thanks for leetting us know. Seems wifi adapter drivers need updating to work right with Orbi AX.
BigElectricCat wrote:Similar system. The slightly less powerful wifi6 mesh system Orbi RBK753 AX4200
I had the exact same problem with an older Dell inspiron notebook 5547. it was the only device in the house that couldn't see the wifi network. Dell's most recent firmware did not include the most recent intel firmware for the wifi adapter: Intel® Dual Band Wireless-AC 3160.
I found the solution on the intel support website here:
https://www.intel.com/content/www/us/en/support/articles/000054799/network-and-i-o/wireless.html
I downloaded the most recent driver here:
https://downloadcenter.intel.com/product/59484/Intel-Wireless-Products
Ran the intel update, reboot, and the wireless network became visible. Success!