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Forum Discussion
Markedly
Apr 27, 2021Guide
Orbi RBK852 not showing attached devices
So, I've just installed an RBK852 pair, and the speeds are great: 300Mbs over wireless backhaul - that's the limit my ISP sets. However, I'm finding the web-based management lacking. My bigg...
- Apr 27, 2021
Ok, So you can try this out. Turn ON the RBS.
Try turning down the power output of the RBRs wifi radios from 100% to 50% or 25%. Apply the change then reboot the RBR. Under Advanced Tab/Advanced Settings/Wireless Settings
If your devices are still online, they should pick and choose to connect to the RBS. You can log into the RBS web page there to see whats connected to it. Though sometimes "unknown" maybe seen on the RBS web page. Known issue here.
FURRYe38
Apr 27, 2021Guru - Experienced User
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Can you provide a screen capture and select the Choose File to attach the picture file too on your next post?
What browser are you using?
Are these devices setup with Auto Obtain IP addressing in there networking configurations or using Static IP addressing by chance?
Have all devices been powered OFF, then power OFF the RBR for 30 seconds then back ON, then power ON the devices one at a time to see if they appear in the Connected Devices section on the RBRs web page?
Markedly
Apr 27, 2021Guide
Hi FURRYe38
The ONT is BT Openreach. It was fitted only last week. I didn't have such issues with the default BT router the NG has just replaced.
Screenshot attached. It's noticeable that the few devices showing are attached to the NG router, but not the satellite.
Browser is Chrome on Win10
None of the devices are static IP. Again, I didn't have this issue with the BT router.
Haven't tried powering all down/up yet.
Thanks
Mark
- FURRYe38Apr 27, 2021Guru - Experienced User
So to test this out a bit more, turn OFF the RBS and let everything connect to the RBR. Try this after you power everything OFF then back ON, just leave the RBS off for a while.
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
- MarkedlyApr 27, 2021Guide
So, with the RBS switched off, the missing devices have now appeared under the RBR: TV, laptop etc.
I would say the router and satellite are around 30 feet apart: different ends of the house, and 1 floor apart.
- FURRYe38Apr 27, 2021Guru - Experienced User
Ok, So you can try this out. Turn ON the RBS.
Try turning down the power output of the RBRs wifi radios from 100% to 50% or 25%. Apply the change then reboot the RBR. Under Advanced Tab/Advanced Settings/Wireless Settings
If your devices are still online, they should pick and choose to connect to the RBS. You can log into the RBS web page there to see whats connected to it. Though sometimes "unknown" maybe seen on the RBS web page. Known issue here.