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Forum Discussion
confused_user
Jun 24, 2022Guide
Orbi RBK852 suddenly dropping internet connection
Hi everyone, I decided to post because this issue has been getting worse and worse. I noticed a lot of people have been reporting similar things, but just wanted to share my experience as well. ...
FURRYe38
Jun 24, 2022Guru - Experienced User
IF the front is turning PINK this usually means the RBR has lost internet services with the ISP modem or the modem isn't give good services to the RBR.
Have the ISP ensure that the modem is getting good signal online the line from the ISP.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute then back ON.
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
What is the size of your home? Sq Ft?
25ft is too close between the RBR and RBS. 30 feet or more is recommended.
You may want to update FW on the RBS first, then RBR lastly:
- confused_userJun 24, 2022Guide
Thanks for the quick reply!
I'll get in touch with my ISP and see what I can find out. To be fair on the same day I upgraded my router setup I also upgraded my internet connection and installed the new modem they gave me. So maybe I was attributing my issues to the router when it was the modem/cable all along.
I'll investigate and come back with results.
Thanks!
- FURRYe38Jun 24, 2022Guru - Experienced User
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