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Forum Discussion
Orbi RBK852 suddenly dropping internet connection
Hi everyone, I decided to post because this issue has been getting worse and worse. I noticed a lot of people have been reporting similar things, but just wanted to share my experience as well. ...
When it drops, do all devices drop? Just wireless devices?
What actually happens when it drops? Does it stop broadcasting wifi entirely, does it broadcast but you can't connect, can you connect but it says "connected, no internet'?
plemans wrote:When it drops, do all devices drop? Just wireless devices?
Everything is affected, doesn't matter if it's wired or not.
plemans wrote:What actually happens when it drops? Does it stop broadcasting wifi entirely, does it broadcast but you can't connect, can you connect but it says "connected, no internet'?
I think this is more relevant - I noticed this this morning as well. The wifi itself doesn't go down, everything is still connected to wifi and it even doesn't show the "connected to wifi but no internet connection" warning on my PC or phone. But checking the router, indeed it's purple. And when going on 192.168.1.1 and checking the internet connection it says "waiting".
I installed a new CAT6 ethernet cable between the modem and the router, I also installed a new RG6 coaxial cable from the wall to my modem. I'll wait and see if those do anything to alleviate the problem. Tomorrow I will be contacting my ISP - I wanted to wait and have new cables installed just so I could eliminate a few variables before talking to them.
Is it me - or does this behavior mean that there might be something wrong with the modem and not so much the router?
Thank you for your help so far!
How often does it drop?
If you directly wire a pc into the modem and use it for an extended period of time, does it drop?
Also, when it drops (and the router is still connected) are you able to ping the modem?
plemans wrote:How often does it drop?
In the last 2-3 days I think the average was at least 2 times a day, maybe closer to 3.
Today it was only 1 drop so far, in the morning.
plemans wrote:If you directly wire a pc into the modem and use it for an extended period of time, does it drop?
Sadly I don't really have a setup to test that. I don't have any laptops that have an ethernet port, and I wouldn't be able to conceivably use my PC while connected to the modem - the modem itself is in like a hallway.
plemans wrote:Also, when it drops (and the router is still connected) are you able to ping the modem?
This is a good question and one I've been trying to solve on my own but haven't had luck so far. I've been trying really hard to connect to the modem and try and get some logs or something to maybe understand what is happening when the internet drops, but I haven't been able to.
I said this in my 1st post too - I was given a Sercomm DM1000 by the ISP. I have read some manuals online and in there it said that you can access the modem by going to http://192.168.100.1 , but for the life of me I haven't been able to do that. Sadly I don't understand networking at a level where I can figure out that part.
I tried pinging the "default gateway" IP which looked like a public IP, and it returned packets. If the connection goes down again I'll try and ping it then and see what happens.