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Forum Discussion
Orbi RBK852 suddenly dropping internet connection
Hi everyone, I decided to post because this issue has been getting worse and worse. I noticed a lot of people have been reporting similar things, but just wanted to share my experience as well. ...
Good morning!
I think I just had one of the clearer situations happen just now:
I was working, I was in a call + connected to remote desktop. All of a sudden the internet gradually drops, by which I mean: I was still able to hear/see people, but I was speaking in a "robot voice" apparently, and shortly after I could not access any websites. It reached a point where Zoom just disconnected me.
Wi-fi was still up so I tried to connect to the router at 192.168.1.1, and it worked. It said "Not connected to internet". I rebooted the router just to see what would happen - and after the reboot still no internet.
So the only solution to get it back and running was to reboot the modem.
Immediately after the internet stopped working I ran downstairs and checked the modem temperature - it was warm but not hot.
This seems to point at an issue NOT with the router but somewhere else? Am I correct in making this assumption?
Would you enable email logging and see if this stops this behavior?
confused_user wrote:
Good morning!
I think I just had one of the clearer situations happen just now:
I was working, I was in a call + connected to remote desktop. All of a sudden the internet gradually drops, by which I mean: I was still able to hear/see people, but I was speaking in a "robot voice" apparently, and shortly after I could not access any websites. It reached a point where Zoom just disconnected me.
Wi-fi was still up so I tried to connect to the router at 192.168.1.1, and it worked. It said "Not connected to internet". I rebooted the router just to see what would happen - and after the reboot still no internet.
So the only solution to get it back and running was to reboot the modem.
Immediately after the internet stopped working I ran downstairs and checked the modem temperature - it was warm but not hot.
This seems to point at an issue NOT with the router but somewhere else? Am I correct in making this assumption?
I just got off a conversation with my ISP and they ran a test on the line, after multiple modem resets the signals are "out of specification". So they'll have someone come and take a look at the wiring.
I'll keep you posted, thank you!
Glad they were actually helpful! Usually they say "its not the line" as a default.
