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Forum Discussion
Orbi RBK852
Hi all, Have an RBK852 and an extra satellite purchased separately. Had issue with repeated drops after 4 months. Troubleshooting led to router malfunction and NG replaced with new router. Installed ...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
I would try either of those options, but I am unable to get into the Arris to make any of there changes. Optimum has made so many excuses about this that I am considering reverting to my older incoming internet (200) instead of the 1gig just to go back to the modem alone. I’ve tried to use the IP address to log in, but it brings me back to the optimum page to login. There is no configuration change I can make based on what I see.
Does Optimum let users buy there own modems and use them on there network?