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Forum Discussion
che0173
Aug 13, 2022Aspirant
Orbi RBK853 Frequent Wifi Disconnection
Background I bought a new RBK853 for my 3-storey 799m2 (8600 square feet) house about a 6 weeks ago and set it up to connect to the internet initially but have only moved back into this house the la...
FURRYe38
Aug 14, 2022Guru - Experienced User
Does the Front LED on the RBR turn PINK when this happens?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡
Care to try this?
Your behind on FW as well:
Try the above suggestion first before updating the system.
- che0173Sep 03, 2022Aspirant
Hi, thanks for your reply. Apologies for the late response, I have been working away from home and have not been back for a while.
Size of my home is 799m2 (8600 square feet).
I have also explained the distance between my router and satellites below:
Distance between satellite 1 (upstairs) and router: measuring a straight line from router to satellite = less than 30 feet (backhaul status already poor). I then moved it closer = backhaul status good but still frequent disconnects. I moved it further and the backhaul status went back to poor and still disconnected. i then swapped satellites (moved satellite 2 back upstairs) but the same good/poor patterns were reproduced. Satellite 1 remains upstairs now.
ekhalil FURRYe38 thank you, I was not aware my router/satellites needed updating. When I log into my router, it says that my satellites and router are both up to date and that there are no firmware upgrades to apply? Anyhow, as recommended, I will update the FW soon when I have some time and let you know if it makes things any better.
I have an additional question FURRYe38, hopefully you have an answer for
I disabled "Enable 20/40MHz Coexistence" option in Advanced > Wireless Settings after someone had success on Netgear forums with their disconnections. I noticed that my dropouts have completely stopped in the last 4-5 days (as opposed to every 2-3 minutes).
May I ask what exactly does this do and how come this is causing the dropouts?
Also, I have noticed a speed drop when I untick this option - instead of 900mbps I am getting 700mbps at the router. And instead of getting 300-400mbps at the furthest point of my house I am now down to 150mbps. I suppose this has something to do with the option that has been disabled?
Thank you again in advance.
- FURRYe38Sep 03, 2022Guru - Experienced User
Be sure you update the RBS using there web pages FIRST. Then update the RBR lastly.
I recommend updating to this on your system:
40Mhz sets the channel width to it's maximum value thus device should connect at there maximum connection rate when in a good rage to the RBS or RBR. Having 20/40Mhz enable may cause device to switch back and forth between 20 and 40Mhz and thus you may see these odd disconnections. Also neighboring wifi signals can cause these problems as well. Why channels should be reviewed and your Orbi systems manually set accordingly to avoid neighboring wifi signals.
Lets up date the system and go from there...