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Forum Discussion
HomeUser21
Mar 06, 2021Aspirant
Orbi RBK853 losing connection
Last month I replaced my old Netgear R6300 router with a brand new Orbi RBK853 set (1 router, 2 satellites), as the old one just couldn't pull it anymore. The new set works great and gives me fast an...
FURRYe38
Mar 06, 2021Guru - Experienced User
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Ensure the ISP modem and it's service is working well. Most causes of the RBR loosing connection to the modem is, bad service signals to the modem, bad cabling or a router is built in to the modem.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute them back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853