NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

atomx66's avatar
atomx66
Follower
May 15, 2020

Orbi RBK853 "No Internet, secured" error in Win10

New setup, all of my Apple/Roku/Epson devices connected fairly easily.  However, I do have a Lenovo laptop running Win10 and I keep getting a "No internet, secured" error.  I tried rebooting the modem and all of the Orbi nodes, but nothing worked.  I forgot the network and tried again--nothing.  Any ideas out there how to fix this?  Thanks.

6 Replies

  • CrimpOn's avatar
    CrimpOn
    Guru
    May 15, 2020
    atomx66 wrote:

    New setup, all of my Apple/Roku/Epson devices connected fairly easily.  However, I do have a Lenovo laptop running Win10 and I keep getting a "No internet, secured" error.  I tried rebooting the modem and all of the Orbi nodes, but nothing worked.  I forgot the network and tried again--nothing.  Any ideas out there how to fix this?  Thanks.

    Did you happen to give the Orbi exactly the same WiFi name and password as the old system?  I do this every time I change to a new WiFi router.  Saves having to reconfigure all my devices, and if I want to "go back", I just swap them out.

     

    I agree with FURRYe38 that this Orbi forum is unlikely to have participants with experience with the "AX" Orbi.  My guess is the issue lies within Windows 10, not with the Orbi.  In addition to restarting the laptop, you might try "Resetting the Network" on the laptop.  (Last item on this checklist):

    https://www.makeuseof.com/tag/no-internet-access-fix-windows/ 

    https://www.youtube.com/watch?v=PwSaMXgPhbk 

  • FURRYe38's avatar
    FURRYe38
    Guru
    May 19, 2020

    Any progress on this? 

    atomx66 wrote:

    New setup, all of my Apple/Roku/Epson devices connected fairly easily.  However, I do have a Lenovo laptop running Win10 and I keep getting a "No internet, secured" error.  I tried rebooting the modem and all of the Orbi nodes, but nothing worked.  I forgot the network and tried again--nothing.  Any ideas out there how to fix this?  Thanks.

     

    • reekjohns's avatar
      reekjohns
      Aspirant
      Jul 23, 2020

      It could be an issue with your operating system settings or the router. Unfortunately, there is no single solution to fix this wifi issue. As with any networking issues, there are 2 places to look at first: the networking equipment (router) and the device having the issue (computer, smartphone, tablet etc.). As with the router, network and software problems often get fixed automatically with a simple restart. If it doesn't help you, then go to the following section.

       

      • Confirm other devices can’t connect
      • Check Modem Lights
      • Reboot your modem and router
      • Check your IP address settings
      • Check your ISP’s status
      • Disable security software
      • Update your wireless drivers

       

      • FURRYe38's avatar
        FURRYe38
        Guru
        Jul 23, 2020

        I presume the OP and figured this out or had found something else. They haven't been back to give feed back in a while.