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Loooogical's avatar
Loooogical
Aspirant
Nov 29, 2022

Orbi RBK963 wireless issue – kicks computer offline, then reconnects it after some minutes

So, lately I have been having some problems with my wireless connection to my computer (Macbook Pro M1). It will suddenly lose the WiFi connection, and if I try to reconnect to the WiFi, I will get the exclamation mark that i'm connected to the Wi-Fi, but have no Internet connection. After a minute or so it will start working again. My phones WiFi is not affected while this happens. I run two satellites, and this can happen while I'm very close to the satellite (and pretty far away from the main node). 

 

I also experienced an issue some weeks after this happened where my satellites suddenly lost connection to the main node (they are wired). I had to reset both satellites to get them up and going again. Not sure if this has any relevance.

 

I suspect this has something to do with the switching between nodes, but it can off course have something to do with the computer too. But it did not happen for many months, before it suddenly started happening. I think the same happens on my phone now and then too.

 

Anyone else experienced this?

 

 

1 Reply

  • FURRYe38's avatar
    FURRYe38
    Guru
    Nov 29, 2022

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
    Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

     

    What is the size of your home? Sq Ft?
    What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS🛰️ to begin with depending upon building materials when wirelessly connected.
    https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰️

     

    What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?

     

    Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s). Under Advanced Tab/Advanced Settings/Wireless Settings