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Forum Discussion
Orbi RBKE963B no longer provides internet after firmware updates
My Orbi RBKE963B no longer provides internet to devices on any firmware version after 6.0.3.85. Auto-update cannot be turned off in this version, so I have to roll back the firmware every single day ...
I appreciate the replies.
The ISP ONT is AdTran TA 352 4th Gen 1287802F1C. Home size is 2000 sq ft. The router is at the center of the home with the two satellites at the far edges about 30 ft away from the router. I am using Cat6A cable everywhere. I am having issues with wired devices as well. Everything is perfect with the older firmware. The two newest firmware versions cause issues. I know I shouldn't have to roll back, but this is what allows the router to actually function. I have tried routers from competitors and they also work fine. I am on the verge of writing off the Orbi as a total loss, as the official tech support seems out of their depth.
Also thought I'd mention I have factory reset several times and gone through all the power-on/power-off sequences. I did my firmware updates via a PC wired to the router/satellites, with the satellites being updated first.
So lets turn OFF both RBS and run just the RBR.
For that size of home, the RBR would only be needed. Maybe just 1 RBS at the far distance and you'd need to set the RBRs transmit power to 25%. https://youtu.be/UR0viMLISz4
I have a 5k sq ft home and can get away with just 1 RBS. I have two deployed and have the power set to 25%. Zero issues.
Are the RBS ethernet connected to the RBR or wireless?
- This did not correct the problem. I am using wired backhaul for the satellites, but have also tried wireless.
When the RBR doesn't provide internet, does the front LED on the RBR turn RED?
This happens with both RBS turned OFF?
Can you still access the RBRs web page and look at the Internet tile on the basic page to see the status here?
Do you have the seperate 6Ghz and IoT wifi networks enabled?
Is there a LAN switch in between the RBR and RBS? If so, brand and model please.
Are the RBS using the 2.5Gb ports or 1Gb ports for there connections?
Has a power off for 1 minute then back ON with the ISP ONT and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
