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Forum Discussion

panthorpan's avatar
panthorpan
Guide
May 16, 2022

ORBI (RBR 750) Router refuses to sync with satellite

My Orbi router stopped connecting to the satellites after the subscription to NETGEAR Armor ran out. Please let me know how to fix this issue? I have re-set the router and satellite to factory settin...
ChristineT's avatar
ChristineT
NETGEAR Employee Retired
May 17, 2022

Hello panthorpan,

 

I've asked KevinLiT to help me monitor this issue so please feel free to @mention him too.

 

We have some questions for you:

  1. What version of firmware is the router currently on?

  2. Did you downgrade the firmware to V4.6.5.14 or below before this issue appeared? It is possible that the satellite can see some errors. Typically, a reset of the satellite works to resolve this issue. 

  3. If the orbi is in AP mode, there are some cases where the satellite won't sync. This happens when the wan connection is connected to a LAN port instead of the WAN.  Please ensure the satellite is connected to the WAN port.

If you're willing to remote debug, one of our engineers will reach out to you to check the states of the satellites. Please send me a private message with your contact information, the Serial Number of the router, and the best time to reach you.

 

I look forward to your response.

 

Best,

Christine

 

panthorpan's avatar
panthorpan
Guide
May 22, 2022

ChristineT KevinLiT 

 

I have shared my contact # and serial number as a private message to ChristineT . In the interim please see my responses to your questions below

 

 

  1. What version of firmware is the router currently on? [Response] V4.6.5.14_2.0.54

  2. Did you downgrade the firmware to V4.6.5.14 or below before this issue appeared? It is possible that the satellite can see some errors. Typically, a reset of the satellite works to resolve this issue. [Response] No I have not performed any downgrade to the firmware, also all firmware upgrades that I have been doing is via the Orbi App . I did a factory reset of the router and satellite but still the issues is not resolved. 

  3. If the orbi is in AP mode, there are some cases where the satellite won't sync. This happens when the wan connection is connected to a LAN port instead of the WAN.  Please ensure the satellite is connected to the WAN port.[ Response] Orbi is in Router Mode and Not AP Mode