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Forum Discussion
ORBI (RBR 750) Router refuses to sync with satellite
My Orbi router stopped connecting to the satellites after the subscription to NETGEAR Armor ran out. Please let me know how to fix this issue? I have re-set the router and satellite to factory settin...
I have shared my contact # and serial number as a private message to ChristineT . In the interim please see my responses to your questions below
- What version of firmware is the router currently on? [Response] V4.6.5.14_2.0.54
Did you downgrade the firmware to V4.6.5.14 or below before this issue appeared? It is possible that the satellite can see some errors. Typically, a reset of the satellite works to resolve this issue. [Response] No I have not performed any downgrade to the firmware, also all firmware upgrades that I have been doing is via the Orbi App . I did a factory reset of the router and satellite but still the issues is not resolved.
If the orbi is in AP mode, there are some cases where the satellite won't sync. This happens when the wan connection is connected to a LAN port instead of the WAN. Please ensure the satellite is connected to the WAN port.[ Response] Orbi is in Router Mode and Not AP Mode
ChristineT Blanca_O KevinLiT Please let me know if you have any further updates for me to have my Orbi satellites to work again? It is unfortunate that this mesh network stopped working within 1.5 years of purchase and I am scrambling to have a fix for it đ
Blanca_O ChristineT I have suggested a few times for today and tomorrow. Please let me know what works best for your team.
Looking forward to have this fixed ASAP.
Hi panthorpan,
We got your message. We already passed your contact information to the team.
Regards,
Blanca
Community Team
