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5LO's avatar
5LO
Aspirant
Nov 07, 2021

ORBI RBR 750 Will Not Update Firmware Automatically or Manually

Hello all,   I have the RBK753 Router/Sat Setup (1) RBR 750 - Router (3) RBS 750 - Sat All was working fine and then I lost internet connection.   I did check with my ISP and its not the mod...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Nov 08, 2021

What do you mean when "All was working fine and then I lost internet connection"? Does both wired and wireless loose internet access? 

Does the front LED turn on PINK when this happens? 

Do you still have access to the RBRs web page when this happens? 

 

 

  • 5LO's avatar
    5LO
    Aspirant
    Nov 08, 2021

    Thanks for the reply.

     

    • Lost both wired and wireless connections
    • The router, after the factory reset only strobed white then goes solid white and never goes out, so the router never shows up via the web interface or iOS app.
      • It's been solid white for over 24Hrs now, performed the factory reset on the back of the router several times with the same results.
    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Nov 08, 2021

      Can you update the RBS FW manually using a wired PC and sat FireFox web browser logged into the RBS web page and send the FW there? Be sure to clear out all browser caches and disable all browser security add-ons if there is any enabled.

       

      You might try same thing on RBR after RBS are updated, have the FW file for the RBR on the wired PC. Disconnect the RBR from the ISP modem. Might try a factory reset here on the RBR only. Get thru the setup wizard. Don't add RBS. Once on the home page of the RBR, go in and send the FW file to the RBR. 

       

       

      • 5LO's avatar
        5LO
        Aspirant
        Nov 08, 2021

        Thanks for the reply!

         

        • I did try and hook a pc/latop up the router directly without the cable modem in the loop
        • I removed the sats and only focused on the router and just trying to get it back online
        • I did try Firefox, Chrome, & MS Edge I did make sure that they cache/cookies were cleared
        • I tried to long onto the router via the orbilogin site or the default IP, but I can no longer access the router using either of these routes.
        • I just tried and factory reset using the paperclip method again, but the light just stays solid white and never goes. according to the documentation a solid white light indicates that the router is still booting, but as mentioned earlier it's been in that state for over 24Hrs
        • I tried using the paperclip reset method on the router as standalone as well, no ethernet cables connected
        • At this point I can't even get to any of the GUIs to even access the menu to try and manually update the FW.

        Thanks for your time!