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Forum Discussion

Rellis's avatar
Rellis
Aspirant
Sep 29, 2021

Orbi RBR350 - Can’t connect solar gateway

A device on my network (solar analytics gateway) communicates to a remote server using MQTT on port 443. It looks like the device is able to make a connection to the remote server, but then gets immed...
plemans's avatar
plemans
Guru - Experienced User
Sep 29, 2021

You have the RBR350.

What firmware is on it? 

What modem/gateway is it connected to? 

Are you using armor or parental controls? 

Are you using access controls?

  • Rellis's avatar
    Rellis
    Aspirant
    Sep 29, 2021
    Firmware V4.4.0.10_2.10.63_
    Modem Arris CM8200
    Yes I’m using Armor although the gateway device is showing as connected from my end.
    No parental controls as far as I know
    No access controls as far as I know
    • plemans's avatar
      plemans
      Guru - Experienced User
      Sep 29, 2021

      try disabling armor. maybe its blocking something

      • Rellis's avatar
        Rellis
        Aspirant
        Sep 30, 2021
        We have tried without Armor but same issue.