NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi rbr350 causing my modem to dropout
Hi I have all of a sudden run into a problem Orbi keeps making my modem drop internet connection constantly I have the Orbi set up in ap mode As soon as I disconnect the Orbi my modem stops drop...
What do you mean by drop out of the modem?
Does the front LED on the RBR turn PINK when this happens?
What are you doing when this happens? Streaming, Downloading, Live Meeting? General Internet?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
How many RBS are deployed?
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰
Does this happen with the RBS turned OFF?
Try disabling the following and see:
Armor, Smart Parental Controls or Circle, Traffic Meter.