NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Orbi rbr350 network not connecting to LG G3 Tv
Hi, I’m having an issue connecting my G3 TV to my network - both by Ethernet or WIFI. When I connect via an Ethernet cable to a satellite (or the orbi base - same result) the error message is “no ...
- So, an update (with a happy ending!)
LG were to send a small goods electrician out (which I later found out would have been at my cost unless they’d found a hardware problem). On discussion with them, it was clear that it was outside of their wheelhouse so they asked me to put everything in writing so they could forward it to LG again.
LG conveniently ignored the Ethernet issue, but gave a number of directions to try to fix the WIFI problem. The solution which worked was to reset the DNS server to 8.8.8.8
I don’t know what this does (any info would be appreciated), but I am now able to use the pretty glass screen on the wall as a television!!
Exactly right on both counts:
- Devices connected to satellites behave exactly as devices connected to the router. I have 40+ devices connected every possible way (Ethernet, WiFi, Ethernet over Powerline adapters). They all get assigned IP addresses. They all access the internet. Devices on a satellite may have slightly less performance, but streaming 4K video requires only about 25Mbps - trivial.
- Yes, vendors always "blame the router".
You cannot be the first customer to contact LG about network issues. Maybe they will say, "Oh, for sure...Do this."
So, an update (with a happy ending!)
LG were to send a small goods electrician out (which I later found out would have been at my cost unless they’d found a hardware problem). On discussion with them, it was clear that it was outside of their wheelhouse so they asked me to put everything in writing so they could forward it to LG again.
LG conveniently ignored the Ethernet issue, but gave a number of directions to try to fix the WIFI problem. The solution which worked was to reset the DNS server to 8.8.8.8
I don’t know what this does (any info would be appreciated), but I am now able to use the pretty glass screen on the wall as a television!!
LG were to send a small goods electrician out (which I later found out would have been at my cost unless they’d found a hardware problem). On discussion with them, it was clear that it was outside of their wheelhouse so they asked me to put everything in writing so they could forward it to LG again.
LG conveniently ignored the Ethernet issue, but gave a number of directions to try to fix the WIFI problem. The solution which worked was to reset the DNS server to 8.8.8.8
I don’t know what this does (any info would be appreciated), but I am now able to use the pretty glass screen on the wall as a television!!
Was the DNS server set to Google DNS (8.8.8.8) in
- The Orbi internet setup, or
- In the LG television?
- I changed it in the LG TV network settings. Previously it was generating its own.
Thanks. Typical behavior for residential WiFi systems is for each device to use the DHCP protocol to ask what network parameters to use, and the DHCP server (usually the router) responds with:
- An IP address
- A subnet mask (which for Orbi systems is 255.255.255.0
- The IP address of the internet gateway (which is the Orbi router IP on the LAN - usually 192.168.1.1)
- The IP address of the DNS server (which is also the Orbi router IP on the LAN)
Thus, if the LG television was showing 192.168.1.1 for the DNS server, that would be "normal". What is not normal is for that not to work!
Fascinating that this change enabled the LG to start working!