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Forum Discussion

AdamNipperess's avatar
AdamNipperess
Aspirant
Nov 28, 2022

Orbi RBR350 Satellite connection issue since firmware version V4.4.1.29 upgrade

I have no idea what Netgear have done but since I upgraded my Orbi RBR350 to firmware version 4.4.1.29! Every time I connect the satellite to the Orbi router I can not connect all my devices to the W...
plemans's avatar
plemans
Guru - Experienced User
Nov 28, 2022

did you try reconnecting the satellite after the factory reset? Sometimes old settings can cause issues. 

And are you sure the satellite updated as well? Sometimes if you update the router first and not the satellite, it can cause issues. 

And if neither of those work, you can always downgrade the firmware. 

AdamNipperess's avatar
AdamNipperess
Aspirant
Nov 28, 2022
If I downgrade the software it will only auto update again as with all Netgear devices there is no way to turn the auto updates off.
  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Nov 29, 2022

    What is the size of your home? Sq Ft?
    What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS🛰️ to begin with depending upon building materials when wirelessly connected.

     

    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
    Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.

     

    What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?

     

    Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
    I would power OFF the ISP modem for 1 minute. Factory reset the Orbi router and power it off. Power ON the ISP modem and let it sync. Then power ON the Orbi router and walk thru the setup wizard again using a wired PC and a web browser.
    Press the back reset button for 15 seconds then release.